Logistics And Return Policy
Please read below about shipping, Duty&Tax, Return policy and Warranty, Plug and Voltage before purchasing.
- Shipping Mothed: we may choose DHL/FEDEX/EMS/SF or other carrier service for shipment, it is not available to appoint specific carrier company from buyer end.
- Shipping time: it varies depending on different destination of countries and customs clearance process, from 4 to 7 working days;
- Customs Clearance: generally, carrier companies will do customs clearance. However, you may be required to assist for customs clearance and pay all relevant cost including customs duty and tax.
- International shipping: the products will be shipped from our Asian warehouse.
- Shipping address: please make sure your shipping address is correct and include below information:
Full name of buyer/receipt, cellphone number, shipping address with Zip Code. Buyer shall be responsible for any delay of shipment or extra cost caused by incorrect shipping address provided.
F. Holiday: shipment will be delayed if there is any holiday in buyer’s country or in the country of our Asian warehouse.
G. Extra shipping cost for Remote Area: if your delivery address belongs to remote area of carriers’ (DHL/FEDEX/UPS, etc), you may need to pay for extra charge for remote area delivery.
H. Damage during shipment: before signing the delivery, please make sure there is no damage to the package/the product. If it is damaged during shipment, please contact us immediately.
- There is no duty or tax included in the price. If the local customs needs to collect customs duty and/or tax, all costs need to be borne by the buyer.Please verify your customs duty before purchase.
B. The value declared on the invoice might be different from exact purchasing price for faster delivery.
C. Taxes may apply for imported goods/services and is regulated by the country law. Mamibot is not responsible for any tax invoice charged on its products. Shipping rates are estimates and may depend on different policies and tax rates applied per country. Please contact local customs for clarity and information.
- The products may have original EU plug or US plug only, if we ship to countries that with different plug from our original adapter, we will send you an extra adapter plug.
- All products can be charged from AC100-240V, 50/60Hz power supply.
4. Returning policy
1). Our Returned Merchandise System does not extend to any products that are physically damaged or are not under normal operating conditions as a result of misuse or improper installation from the buyer's end.
2). Customers must contact us before applying the Returning Services for confirmation.
3). No refund is accepted after 15 days of receipt.
4). If spare parts are broken, we will ship spare parts for replacement to buyer free of charge.
5). Photos or videos might be needed for inspecting/verifying default of products.